Privacy Policy
Last Updated: April 28, 2026
Stay Collective LLC ("The Stay Collective," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-powered co-host management platform and services.
1. Information We Collect
We may collect the following categories of information to deliver and improve our services:
- Personal Identification Information: Name, email address, phone number, mailing address, and payment information.
- Property & Booking Information: Property address, booking details, pricing, calendar data, listing descriptions, guest communications, and performance metrics related to properties you manage through our platform.
- AI-Generated & Automated Communication Data: Records of AI-assisted guest communications, automated responses, and interaction logs — used to improve response quality and service efficiency.
- Usage Data: Information about how you interact with our website and owner dashboard, including IP address, browser type, pages visited, feature usage, and referring URLs.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze platform usage, and personalize our services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our AI-powered co-host management platform
- To power intelligent guest communication systems that deliver instant, natural responses 24/7
- To analyze booking data and market trends for dynamic pricing and revenue optimization
- To coordinate property management operations (cleaning, maintenance, vendor scheduling)
- To generate owner performance reports and real-time dashboard analytics
- To improve our AI models, automation workflows, and overall service quality
- To communicate with you regarding account management, billing, and platform updates
- To comply with legal obligations and enforce our Terms of Service
3. Sharing Your Information
We may share your information in the following circumstances:
- With Booking Platforms: To manage reservations through platforms such as Airbnb, VRBO/Expedia, and other partner channels as necessary to fulfill our co-hosting services.
- With Service Providers: Third-party vendors who assist with payment processing, cloud infrastructure, AI model hosting, email communications, analytics, and property maintenance coordination. These providers are contractually bound to protect your data.
- Legal Requirements: When required by law, court order, or governmental regulation, or to protect our rights, property, or safety.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets — we will notify you of any such change in ownership.
We do not sell your personal information to third parties.
4. SMS / Text Messaging Privacy
When you provide your phone number to The Stay Collective and consent to receive SMS communications, we collect and process the following information related to text messaging:
- Mobile phone number
- Opt-in records (date, time, method of consent)
- Message content and delivery status
- Interaction history with our SMS communications
How We Use Mobile Information
We use your mobile information solely to:
- Send transactional and operational messages related to your account, bookings, property management, and service coordination
- Respond to customer service inquiries
- Send STOP/HELP confirmations as required by law and carrier policy
- Comply with legal obligations
Mobile Information Sharing — IMPORTANT
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service and message delivery, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How to Opt Out
You may opt out of receiving SMS messages from The Stay Collective at any time by replying STOP to any text message you receive from us. After replying STOP, you will receive a final confirmation message and no further SMS communications, except as required to confirm the opt-out.
For assistance, reply HELP to any message or contact us at jonathan@staycollective.co or (434) 425-8949.
5. AI & Automated Decision-Making
Our platform uses artificial intelligence and machine learning to automate certain aspects of property management, including guest communications, pricing recommendations, and operational scheduling. These automated systems are trained on anonymized, aggregated data and are continuously monitored and refined by our team. You have the right to request human review of any automated decision that significantly affects your service experience.
6. Cookies & Tracking
Our website uses cookies and similar tracking technologies to improve functionality, analyze traffic patterns, and personalize your experience. You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our platform or website.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer have a legitimate business need to retain your data, we will securely delete or anonymize it. Communication logs used for AI model training are retained in de-identified form for service improvement purposes.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to certain exceptions.
- Opt-Out: Object to or restrict certain processing of your data, including automated decision-making.
- Portability: Request transfer of your data to another service provider.
- Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.
To exercise any of these rights, please contact us at jonathan@staycollective.co. We will respond to your request within the timeframe required by applicable law.
9. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our website and platform may contain links to third-party websites or services, including booking platforms and payment processors. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Changes will be posted on this page with an updated effective date. We will notify owners of material changes via email or platform notification. Your continued use of our services after changes constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
The Stay Collective
30 N Gould St Ste R
Sheridan, WY 82801
Phone: (434) 425-8949
Email: jonathan@staycollective.co